Frequently asked questions

Every piece is designed with intention. Inspired by West African heritage and the women who raised us, our jewelry is made to mean something. These are pieces to wear every day, as a quiet reminder of where you come from and who you are becoming.

We offer two finishes:

• Gold vermeil: a thick layer of gold (2.5+ microns) over 925 sterling silver. Durable, long-lasting and made to be lived in.
• Gold plated: a lighter layer of gold over 925 sterling silver. Beautiful, accessible, and perfect for everyday style.

Each product page lists the exact material of the piece.

Our pieces feature natural zircon, chosen for their brilliance and durability.

Yes. All our pieces are made on a 925 sterling silver base, which is gentle on sensitive skin. If you have a known metal allergy, we always recommend checking with your doctor first.

Our necklaces and bracelets have adjustable chains so you can wear them your way. Each product page lists the length and adjustability.

Every Adinkra symbol carries wisdom passed down through generations. Sankofa reminds us to return to our roots. Duafe celebrates beauty and femininity. You’ll find the meaning of each symbol on its product page, because we believe you should know the story you’re wearing.

Every Ohema piece begins with me, in Canada. Each design is inspired by the women who raised me, the symbols of our culture and the stories passed down through generations. I sketch, refine and develop every piece with intention, choosing the materials, the details and the meaning behind it.

My designs are then brought to life by trusted jewelry manufacturing partners abroad, who specialise in fine craftsmanship with gold vermeil, gold plating and sterling silver. Every piece is reviewed before it reaches you, to make sure it meets the quality you deserve.

Designed in Canada. Rooted in West Africa. Made to be carried wherever life takes you.

• Gold vermeil: yes. Shower in it, swim in it, sleep in it. Your vermeil pieces are made to go where you go.
• Gold plated: we recommend removing your pieces before showering, swimming or exercising to help the gold last longer.

A little love goes a long way:

• Put your jewelry on last, after lotions, perfumes, shea butter and oils
• Gently wipe your pieces with a soft, dry cloth after wearing
• Store each piece separately in its pouch to prevent scratches and tangling
• Avoid harsh chemicals like bleach and cleaning products

With proper care, your pieces will keep their shine for a long time. Over the years, gold vermeil and gold plating can naturally soften with wear. That’s part of a piece being truly lived in.

Use a soft cloth with lukewarm water and a drop of mild soap, then dry gently and completely. Avoid abrasive cloths, brushes or jewelry dips.

Ohema by Eba is proudly based in Canada, Toronto, rooted in the Ivory Coast, and made for women across the diaspora.

We currently ship to Canada, USA, and internationally [France and the UK].

• Canada: 3–9 business days
• United States: 4–8 business days
• International: 2-7 business days

Orders are processed within 5 business days. You’ll receive a tracking number by email once your order ships.

Shipping costs vary depending on where your order is being shipped and the shipping option you choose. You’ll see all available options and their exact rates at checkout before completing your order.

Enjoy free standard shipping on orders over:

• CAD 150 within Canada
• USD 100 to the United States
• EUR 100 to Europe

Orders below these amounts will see shipping rates calculated at checkout based on where your order is being shipped. For orders shipped outside Canada, customs duties or import taxes may apply and are the responsibility of the customer.

Orders shipped outside Canada may be subject to customs duties or import taxes set by your country. Duties will be calculated at checkout and will be included in your total price paid.

If you need to make a change, contact us within 24 hours of placing your order and we’ll do our best to help. Once an order has shipped, it can no longer be changed.

We want you to love your piece. If it isn’t quite right, you can return it within 30 days of delivery, unworn and in its original packaging. Exceptions are for earrings which are final sale for hygiene reasons, as well as sale items.

Email us at contact@ohemabyeba.com with your order number, and we’ll guide you through the next steps. Please contact us before sending your item back; we’ll provide the return instructions directly.

We’re so sorry if that happens. Please contact us within 7 days of delivery with a photo of the piece and your order number, and we’ll make it right.

Yes. We stand behind every piece we create. Our gold vermeil pieces are covered for 1 year and our gold plated pieces for 6 months against manufacturing defects, such as a broken clasp or a loose stone.

Our warranty doesn’t cover normal wear over time, accidental damage, loss, or damage caused by contact with chemicals, lotions or perfumes. If you think your piece has a defect, email us at contact@ohemabyeba.com with your order number and a photo, and we’ll take care of you.

We’d love to hear from you. Reach us at contact@ohemabyeba.com or send us a message on Instagram @ohemabyeba. We aim to respond within 2 business days, often sooner.

Join our community by signing up for our newsletter at the bottom of our website and follow us on Instagram @ohemabyeba. You’ll be the first to hear about new pieces, stories from our community, and moments worth celebrating together.

Always. We love seeing how you wear your pieces and hearing what they mean to you. Tag us on Instagram or write to us. Your story is part of ours.