Privacy policy

Last updated: November 9, 2026

Ohema by Eba (“Ohema”, “we”, “us” or “our”) is a jewelry brand based in Toronto, Canada. This policy explains how we collect, use and share personal information when you visit ohemabyeba.com, buy our jewelry, create an account or contact us.

For privacy questions or requests, contact the Ohema team at contact@ohemabyeba.com with “Privacy request” in the subject line.

Information we collect

• Contact and order information. Your name, email address, phone number, billing and delivery addresses, the pieces you order, order history and transaction details needed to complete your purchase.
• Payment information. Payments are processed through Shopify and the payment providers offered at checkout. We receive payment status and transaction information needed to fulfil orders, handle refunds and respond to payment questions.
• Account and preference information. Information you provide when using a customer account, subscribing to updates or choosing marketing and privacy preferences.
• Customer support information. Messages and information you choose to send us, including order numbers and photos relevant to a return, damaged item or warranty request. Please do not email full payment-card details or other information we do not need.
• Device and browsing information. IP address, browser and device details, approximate location, cookie identifiers, pages and products viewed, searches, cart activity and interactions with our store and marketing.

We receive information directly from you, automatically through our store and its tools, and from providers that support payments, delivery, security and our Shopify services.

How we use your information

• Process payments, fulfil and deliver orders, provide tracking updates and manage returns, exchanges and warranty requests.
• Respond to questions and maintain your customer account and preferences.
• Protect the store and our customers, assess potentially fraudulent transactions, resolve disputes and meet legal, tax and accounting obligations.
• Understand how visitors use our store, improve its performance and measure the effectiveness of our content and campaigns.
• Send news about Ohema, new collections and offers when you have subscribed or when otherwise permitted by law. You can unsubscribe using the link in a marketing email or contact us. Essential order and service messages may still be sent.

Where consent is required, we seek it for the relevant use. You may withdraw consent by contacting us, subject to legal or contractual restrictions. Withdrawing consent may affect a service that needs that information, but does not change processing that was lawful before withdrawal.

Who we share information with

We share information with providers that help operate our store: Shopify, payment processors, delivery and fulfilment providers, and services supporting customer communication, store performance, analytics and advertising. The information shared depends on the service being provided and your privacy choices.

We may also disclose information when required or permitted by law, to respond to a valid legal request, protect our rights and customers, investigate fraud or resolve a dispute. If our business is involved in a sale or reorganisation, information may be transferred as part of that transaction, subject to applicable privacy protections.

Our relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information when you visit, browse and buy from Ohema. We use Shopify Network Intelligence, which allows Shopify to use information about interactions with our store, other merchants and Shopify to provide and improve services, including fraud prevention, personalisation and advertising.

Information is shared with Shopify and other providers, including providers in other countries, to deliver these services. When Shopify uses information for its own purposes, its policies also apply. Read the Shopify Consumer Privacy Policy. You can use Shopify’s privacy portal to exercise applicable rights relating to Shopify’s processing, including withdrawing consent or opting out of its use of information for targeted advertising.

Cookies, analytics and advertising

Our store uses cookies and similar technologies for functions such as keeping items in your cart, remembering preferences, signing in, checkout and security. Other tools help us understand visits, improve the store and measure or personalise marketing.

The store currently includes Shopify tools, a Google measurement tag and Facebook social features. These providers may receive device identifiers and information about your interactions with the store. More information is available in Google’s Privacy Policy and Meta’s Privacy Policy.

You can manage cookies through your browser settings. Blocking essential cookies can affect shopping and checkout. Where cookie or data-sharing controls are offered on the store, you can use them to manage optional processing. Browser settings alone may not stop every form of data sharing.

To request an opt-out of targeted advertising or disclosures considered a “sale” or “sharing” under applicable privacy laws, email contact@ohemabyeba.com. For Shopify’s own advertising-related processing, you can also use Shopify’s privacy portal. The rights and choices available depend on where you live and the law that applies.

International processing

Ohema is based in Canada, and our Shopify customer-data hosting location is the United States. Shopify and our other providers may also process information in other countries. Information processed outside your country may be subject to that country’s laws and lawful access by its authorities. We remain responsible for personal information under our control and use appropriate safeguards for transfers as required by applicable law.

How long we keep information

We keep personal information for as long as needed for the purposes described here, including fulfilling orders, providing support, maintaining the customer relationship, preventing fraud and meeting legal record-keeping obligations. The period depends on the information and why it is needed. A deletion request may be subject to records we must retain for legal, accounting or dispute-resolution purposes.

Keeping information secure

We use safeguards appropriate to the sensitivity of the information and rely on Shopify and our service providers to support secure store operation. No internet transmission or storage system can be guaranteed completely secure. Please protect your account sign-in details and contact us if you suspect unauthorised use.

Your privacy rights and choices

Depending on the law that applies to you, you may request access to your personal information, information about its use and disclosure, correction of inaccurate information, or deletion. You may also have rights to receive a copy, restrict or object to certain processing, withdraw consent, or opt out of targeted advertising and certain data sharing. These rights are subject to applicable conditions and exceptions.

Send requests to contact@ohemabyeba.com. We may request information reasonably necessary to verify your identity or an authorised agent’s authority. We will respond within the time required by applicable law. Exercising a privacy right will not result in unlawful discrimination.

If European Economic Area or UK data-protection law applies, our processing relies, as appropriate, on performing our contract with you, complying with legal obligations, legitimate interests such as security and improving our services where those interests do not override your rights, or consent where required.

Children’s information

Our store is not directed at children, and we do not knowingly collect personal information from children without legally required consent. If you believe a child has provided us with personal information inappropriately, contact us so we can review and address the request.

Questions and complaints

The Ohema team is your contact for questions, privacy requests and complaints at contact@ohemabyeba.com. You may also contact the Office of the Privacy Commissioner of Canada or the relevant privacy authority where you live.

Changes to this policy

We may update this policy as our store or practices change. The date above identifies the latest version. Where required, we will give additional notice or seek consent for a new use of your information.